> For the complete documentation index, see [llms.txt](https://developer.ultimo.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://developer.ultimo.net/connectors/universal-print/prerequisites-and-limitations.md).
# Prerequisites & limitations
This article presents some important prerequisites and limitations you should consider before using Universal Print (in Ultimo). For all prerequisites on Universal Print in general, visit [this](https://learn.microsoft.com/en-us/universal-print/fundamentals/universal-print-getting-started#prerequisites) page.
## Licensing
A specific Universal Print license is required before it can be used. Ultimo cannot offer this license, this has to be arranged by your own organisation. Universal Print is included in several Microsoft 365 subscriptions, but can also be purchased as a standalone subscription.
#### Print limits
Universal Print comes with a monthly pool of print jobs shared by all licensed users in your organisation. Each eligible license adds jobs to the pool: Microsoft 365 E3, E5 and Business Premium licenses add 100 jobs per month, while most other eligible licenses add 5. The pool refreshes at the start of each month and unused jobs do not carry over.
A print job is counted per document, regardless of the number of pages or copies. If your organisation exceeds its monthly pool, users can keep printing, but your IT administrator is notified and additional capacity must be purchased to stay compliant.
#### Region support
Universal Print is deployed in Azure data centers within specific regions. For the best experience, users of the service should reside near one of these regions.
To learn more about the Universal Print license, click [here](https://learn.microsoft.com/en-us/universal-print/fundamentals/universal-print-license).
## Known issues and limitations
As Universal Print is still evolving, several known issues and limitations should be taken into account. The most notable issues and limitations for using Universal Print in Ultimo can be found below.
#### Supported paper sizes
Universal Print currently supports page printers only. In Ultimo, this means we can successfully print any A3, A4 or Letter sized paper.
#### Label printing
Label printers are officially not supported by Universal Print. However, Microsoft has introduced a workaround that allows for label printing with Universal Print, and this solution is compatible with Ultimo.
With our recommended Zebra ZD421C test printer, we have been able to successfully set up and test the workaround provided by Microsoft. Carefully review the following page for detailed instructions on setting up label printing support in Universal Print:
{% embed url="" %}
Before applying this workaround, note that:
* The connector setting affects all printers on that connector. Install label printers on a separate connector from your regular document printers.
* Scaling is not supported for label printing. The page scaling advice below does not apply to label printers.
Note: Ultimo does not provide assistance in implementing this workaround. The responsibility for setting up this solution lies with your IT department.
#### Page scaling (margins)
In earlier testing, pages printed through Universal Print had larger margins than pages printed manually with page scale 'default'. Scaling options for Universal Print can be set in the printer defaults in the Azure portal. Based on our test results, 'Auto' gives the best result. The best setting may differ per printer.
To find more answers to commonly asked questions about concepts and scenarios related to Universal Print, visit the official [Frequently Asked Questions](https://learn.microsoft.com/en-us/universal-print/fundamentals/universal-print-faqs) page.
---
# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.
Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:
```
GET https://developer.ultimo.net/connectors/universal-print/prerequisites-and-limitations.md?ask=&goal=
```
`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.