> For the complete documentation index, see [llms.txt](https://developer.ultimo.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://developer.ultimo.net/connectors/bi-platform/expiring-passwords.md).

# Expiring passwords

In line with our security policy, passwords linked to the BI Platform database accounts will expire one year after creation. You will receive a notification one month prior to reset your password.

## Steps to renew password

1. In the email you received, you find the username and database for the password that will expire.

<figure><img src="/files/R8MV8kW0vKo8xcoKRVft" alt=""><figcaption></figcaption></figure>

2. Log into the Ultimo portal: <https://portal.ultimo.net> and click on the BI Platform tile.

<figure><img src="/files/bYq8ESxlYZH9WRN5eFQm" alt=""><figcaption></figcaption></figure>

3. A new dashboard page is opened. The grid on the left will show you all your current database users. Find the correct username and database from the email and click on the magnifying glass to open that specific user.

<figure><img src="/files/CYeii6fmTEkzrvq1RvX1" alt=""><figcaption></figcaption></figure>

4. Press the ''Reset password'- button on the right hand side.\
   A pop-up is shown with your password. This password is randomly generated and is not saved in the Customer Portal. This means you really need to write this down; otherwise you have to reset the password in case you forget this.

<figure><img src="/files/Ju5pgam1A5rsQ4y9k0kB" alt=""><figcaption></figcaption></figure>

5. Change password in your BI Platform\
   Please wait 5 minutes for the reset password action to be processed on the database. After resetting your password on the failover database, please follow the guide on how to [connect to the database](https://developer.ultimo.net/connectors/bi-platform/connection).


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